Help center

Launch a Velarya loyalty program in order: points and a sign-up bonus, a birthday gift, check-ins, referrals, memberships, then a test with one patient.

How to create the Apple and Google developer accounts your branded app is published under, and what to expect at each stage.

Velarya online booking lets patients book in the patient app or on your web booking page, at times that fit your hours, team, rooms and booking window.

Turn on Velarya online booking in Organization settings > Booking, set how far ahead patients can book, and share your web booking link and QR code.

In Velarya, patients book inside a location's operating hours and a provider's working hours. Set both in Manage > General Info and Staff & Schedules.

In Velarya, a service holds its variations, options, add-ons, timing, providers and rooms. Create one in the Service Catalog with Add Service.

In Velarya, a service reserves a free room or device of each category it needs. Add rooms in Manage > Resources and link services in the Service Catalog.

Velarya's booking policy takes deposits, can require a card on file and sets late-cancel and no-show fees. Set it in Organization settings > Booking.

Velarya staff book patients from the Calendar in New appointment: services, a provider and a time. A schedule clash warns first and offers Save anyway.

Velarya's Front Desk board walks today's visits from Upcoming to Completed, adds walk-ins, and opens checkout when a visit moves to Completed.

In Velarya, staff reschedule, cancel or mark a no-show from the appointment panel, choose whether to charge a late fee, and clear fees in Pending Fees.

Velarya reminds patients of each appointment by push, text and email, 24 and 2 hours ahead by default. Set it up in Notification Templates.

Velarya's waitlist tells waiting patients when a matching time opens, 3 at a time by default. Turn it on in Organization settings > Booking.

Velarya takes card payments into your practice's own payment account, which pays out to your bank. Patients pay online, by payment link or at your desk.

An Admin connects your Velarya practice to its own payment account in Organization settings > Payments, then verifies the business and bank on Stripe.

Velarya's checkout panel takes a visit's payment by card on file, card, card reader, cash or other, splits it across methods and emails the receipt.

In Velarya, an Admin or Location Manager refunds a paid sale in full, in part or line by line from Transactions, and the patient gets a refund notice.

Velarya keeps one profile per patient for your whole practice, with a status badge and tabs for visits, notes, clinical records, membership and wallet.

In Velarya, staff add a patient from Clients with Add Client or from the patient search while booking, and app sign-ups join the same profile.

Velarya's Clients list finds patients by name, email or phone, filters by status, membership, balance and join date, saves views and exports a CSV.

In Velarya, staff keep a Client Note, post History comments with @mentions, tag patients and set a scheduling alert the front desk confirms.

Velarya texts appointment and account updates while a patient's SMS is on: staff record consent, and a STOP reply turns texts off until START.

Velarya protects patient records with separate role permissions, name visibility, encrypted clinical notes and an Access history of each recorded access.

In Velarya, staff edit a patient's details, disable or archive their account and restore it from Clients, and Admins delete a patient for good.

Velarya merges two profiles of the same patient: pick the record to keep, and every appointment, sale, balance and clinical record moves to it.

In Velarya, patients fill forms such as intakes and signed consents from a secure link, and staff fill charts, all from versioned templates.

Build Velarya intake, consent and chart templates in Forms & Charts: pick a starter, add fields, set when forms go out, then publish a version.

Velarya sends patients a secure link to their intake and consent forms when they book, with reminders or on the day, and shows staff who has signed.

In Velarya, you chart a visit on its Clinical tab: fill a chart, record products and lots, get it signed off, add visit notes and clinical photos.

In Velarya, a patient's Clinical tab holds medical alerts and their medical history, and the Files tab keeps consents, IDs and outside records.

Velarya's birthday gift gives patients a discount, free service or points each year; a birthday discount competes with member pricing on each treatment.

Velarya loyalty points reward patients for treatments, check-ins, referrals, sign-ups and birthdays. Every 100 points redeem for $1.00 of wallet credit.

In Velarya, patients earn points on every paid treatment at the rate you set. Set points per $1 and a sign-up bonus in Rewards Program in about 5 minutes.

Velarya sends patients a birthday gift automatically: a discount, a free service or bonus points. Choose the gift and who gets it in Rewards Program.

Velarya runs one loyalty program across your locations: one points balance and wallet per patient, and each location picks the memberships it sells.

Velarya referral rewards give a referring patient and their friend points or a free service once the friend joins with a 6-digit code and meets your rule.

Velarya rewards a patient and the friend they refer with points or a free service. Turn on Refer a Friend in Challenges and set both in about 10 minutes.

Velarya check-in rewards add points when your front desk checks a patient in, once per visit, within a time limit and an optional lifetime cap.

Velarya check-in rewards give patients points when your front desk checks them in. Set the points, a lifetime cap and a time limit in Challenges.

Velarya's Check-in scanner on Front Desk reads the QR code in a patient's app, moves their appointment to Arrived and adds their check-in points.

Velarya memberships bill a patient's card each billing period for wallet credit, treatment vouchers and member pricing, and retry a failed renewal twice.

Velarya membership plans bundle wallet credit, treatment vouchers and member pricing. Build one in Organization settings > Memberships in about 15 minutes.

In Velarya, staff assign a membership plan from a patient's profile and send a payment link. The membership starts once the patient pays by card.

Velarya asks how a higher membership price reaches current members: at their next renewal, after 1 to 60 months at their current price, or never.

Velarya shows the prorated charge before a membership upgrade. Change, cancel or restore a patient's plan on their Club Membership card in 5 minutes.

Velarya choice vouchers let each member pick their included treatments in your app every cycle, before a deadline you set in Organization settings.

A Velarya voucher is one free treatment on a patient's account, from a membership, birthday, referral or sign-up, applied at checkout before any code.

Velarya lets your team add or remove a patient's points or wallet credit. Select Adjust next to Rewards or Wallet on their profile in about 2 minutes.

Velarya shows each patient's free-service vouchers at front desk checkout. Apply one to make the treatment free and take the rest by wallet credit or card.

In Velarya, each treatment gets the lower member or birthday price; a discount code adds to them only if set to combine. A Custom Discount ($) always adds.

Velarya discount codes take a percentage or amount off a visit or chosen treatments, with a minimum, eligibility, limits, combinations and dates.

In Velarya, your front desk applies a discount code, a Custom Discount ($) or a voucher to an unpaid visit or sale, repriced before payment.

Velarya shows your brand color, app icon, About Us text and social links to patients in the app. Set them all in Business & App in about 10 minutes.

Velarya notifies patients about birthday gifts, points and memberships in the app, by push, email and text, with renewal reminders 3 days ahead.

Velarya roles set which staff can view or change rewards, challenges, memberships and wallets. Edit them in Organization settings > Roles & Permissions.