Booking
Velarya runs your patients' app and web booking page and your team's calendar and Front Desk on one schedule. These guides cover setting up online booking, your hours, services, rooms and booking policy, and running the day's visits from first booking to checkout.
How online booking works
Velarya online booking lets patients book in the patient app or on your web booking page, at times that fit your hours, team, rooms and booking window.
Set up online booking
Turn on Velarya online booking in Organization settings > Booking, set how far ahead patients can book, and share your web booking link and QR code.
Set your hours and staff schedules
In Velarya, patients book inside a location's operating hours and a provider's working hours. Set both in Manage > General Info and Staff & Schedules.
Create a service patients can book
In Velarya, a service holds its variations, options, add-ons, timing, providers and rooms. Create one in the Service Catalog with Add Service.
Set up rooms and equipment
In Velarya, a service reserves a free room or device of each category it needs. Add rooms in Manage > Resources and link services in the Service Catalog.
Set up deposits and cancellation fees
Velarya's booking policy takes deposits, can require a card on file and sets late-cancel and no-show fees. Set it in Organization settings > Booking.
Book an appointment for a patient
Velarya staff book patients from the Calendar in New appointment: services, a provider and a time. A schedule clash warns first and offers Save anyway.
Move patients through the Front Desk
Velarya's Front Desk board walks today's visits from Upcoming to Completed, adds walk-ins, and opens checkout when a visit moves to Completed.
Cancel or reschedule an appointment
In Velarya, staff reschedule, cancel or mark a no-show from the appointment panel, choose whether to charge a late fee, and clear fees in Pending Fees.
Set up appointment reminders
Velarya reminds patients of each appointment by push, text and email, 24 and 2 hours ahead by default. Set it up in Notification Templates.
Set up the waitlist
Velarya's waitlist tells waiting patients when a matching time opens, 3 at a time by default. Turn it on in Organization settings > Booking.