Birdeye

Available on request

HIPAA-readyWe sign a Business Associate Agreement

Pricing: Connected plan Quoted on the scoping call.
Patient data: Uses patient data
Developer: Velarya

Request this integration Plans and pricing

What syncs once builtOut of Velarya

Completed visitPatient data
In BirdeyeCustomer check-in at that location
In VelaryaAppointment marked complete
Patient name, email and phonePatient data
In BirdeyeContact, keyed by the Velarya member ID
In VelaryaMember profile
Location
In BirdeyeMatching Birdeye business number
In VelaryaEach practice location

Completed visits sent to Birdeye as check-ins, by location

Available on request. Our team builds the Birdeye connection for your practice after a scoping call. Once built, each completed visit in Velarya reaches Birdeye as a customer check-in, filed under the location where the patient was seen. Your review request setup in Birdeye takes it from there. Review requests carry no points or rewards, which keeps them within Google's policy on incentives for reviews.

Sends each completed visit to Birdeye as a customer check-in
Files every check-in under the right Birdeye location
Keeps each Birdeye contact tied to its Velarya member ID
Keeps points and rewards out of every review request

Works with: Member profiles, Booking
Relevant for: Med spas, Dental practices, Orthodontics, Dermatology
Categories: Reviews & reputation

How it works

Available on request. Book a call, we scope it against Birdeye's published API, build and test it with your team, and it goes live in your account.

You share an API key from your Birdeye dashboard and the business number for each location.
Velarya's signed webhooks tell the connection when an appointment is completed.
The connection calls Birdeye's check-in API for that location with the patient's contact details and Velarya member ID.
Your Birdeye settings decide which review request follows the check-in.

Each connection is scoped on a call and quoted separately, and the timeline is agreed on that call.

Questions

About the Birdeye connection

Does Velarya integrate with Birdeye?

Available on request: our team builds the connection for your practice after a scoping call, using Birdeye's published API. Once it is live, each completed visit reaches Birdeye as a check-in under the right location.

Do patients earn points for leaving a review?

Review requests go out with no points, credit or rewards attached, because Google's review policy bars incentives for reviews. Patients earn on treatments, QR check-ins and referrals in the app instead.

What does Birdeye receive for each visit?

A customer check-in at the location where the visit happened, with the patient's name, email, phone and Velarya member ID. Treatment details stay in Velarya.

We have several locations. How are they kept apart?

Each Velarya location is mapped to its Birdeye business number, and every check-in is sent under that number, so review requests and reporting stay with the right location in Birdeye.

What do we need from Birdeye before the build?

An API key from your Birdeye dashboard, the business number for each location, and Birdeye's HIPAA terms in place on your account. Birdeye's support team can tell you the call limit on your key.

Support

Our team builds and supports this connection.

Patient data

A completed visit tied to a named patient is protected health information. It goes to Birdeye only for practices covered by Birdeye's HIPAA Business Associate Agreement terms, and only contact details travel with it. Velarya signs its own BAA with your practice.

“HIPAA Business Associate Agreement Terms and Conditions … shall be incorporated into the Master Service Agreement for Customers that are Covered Entities”

Birdeye Inc., birdeye.com/hipaa, read on September 22, 2026

See how we protect patient data.

Requirements

An API key from your Birdeye dashboard. Each key has a call limit, and Birdeye's support team can tell you the current limit. Source: docs.birdeye.com/api/authentication, read on September 22, 2026.
The Birdeye business number for each location, which every check-in call names. Source: docs.birdeye.com/api/contact-v2/customer-checkin, read on September 22, 2026.
Birdeye's standard HIPAA Business Associate Agreement terms in place for your practice as a covered-entity customer. Source: birdeye.com/hipaa, read on September 22, 2026.

On our side: the Connected plan.

About Birdeye

Birdeye is a reputation and customer experience platform that helps businesses manage reviews, listings and customer messaging across their locations.

This is Birdeye, the reputation and customer experience platform at birdeye.com, not the crypto market data service with a similar name.

Resources

Last verified

September 22, 2026 · Birdeye facts on this page were checked against docs.birdeye.com/api/introduction, docs.birdeye.com/api/authentication, docs.birdeye.com/api/contact-v2/customer-checkin, birdeye.com/hipaa.

Trademarks

Birdeye is a trademark of Birdeye Inc. Velarya is independent of Birdeye Inc. and is not affiliated with, sponsored by or endorsed by Birdeye Inc.

The logo shown for Birdeye belongs to Birdeye Inc. and appears here only to identify its product.