Salesforce

Available on request
HIPAA-readyWe sign a Business Associate Agreement
Pricing
Connected plan Quoted on the scoping call.
Patient data
Uses patient data
Developer
Velarya
What syncs once builtBoth ways
  • Member name, email and phonePatient data

    In SalesforceContact or Person Account record

    In VelaryaMember profile

  • Points balance and wallet creditPatient data

    In SalesforceCustom fields on the record

    In VelaryaMember wallet

  • Membership plan, status and renewal datePatient data

    In SalesforceCustom fields on the record

    In VelaryaMemberships

  • Completed visits and referralsPatient data

    In SalesforceActivity history on the record

    In VelaryaAppointments, QR check-ins and referral activity

  • Salesforce record ID

    In SalesforceID of the Contact or Person Account

    In VelaryaKept with the connection to hold each match steady

For practice groups that keep patient relationships in a Salesforce org

Available on request. Our team builds the Salesforce connection for your practice after a scoping call. For practice groups that keep patient relationships in a Salesforce org, the connection writes each loyalty member's points balance, wallet credit and membership status onto the matching Contact or Person Account, and logs completed visits and referrals as activity. Staff see loyalty standing next to everything else the group tracks.

  • Matches each loyalty member to a Contact or Person Account record
  • Keeps points balance and wallet credit current in custom fields
  • Adds membership plan, status and renewal date to the record
  • Logs completed visits and referrals as activity on the record
  • Sends patient data only to services named in your Salesforce BAA
Works with
Member profiles, Points, Wallet credit, Memberships, Referrals
Categories

CRM & marketing

How it works

Available on request. Book a call, we scope it against Salesforce's published API, build and test it with your team, and it goes live in your account.

  1. Your Salesforce admin sets up an API-enabled integration user for the connection.

  2. Velarya's signed webhooks tell the connection when a member record, appointment or sale changes.

  3. The connection writes the change through the Salesforce REST API to the matching record.

  4. The Salesforce record ID is kept with the connection, so each member stays matched to one record.

Each connection is scoped on a call and quoted separately, and the timeline is agreed on that call.

Questions

About the Salesforce connection

Does Velarya integrate with Salesforce?

Available on request: our team builds the connection for your practice after a scoping call, using the published Salesforce REST API.

Which Salesforce edition do we need?

One with API access. It is on by default in Enterprise, Performance, Unlimited and Developer Edition orgs, and Professional Edition orgs can add it. The connection signs in as an API-enabled user, and the Salesforce Integration user license is one way to set that up.

Where does loyalty data appear on the Salesforce record?

On the Contact or Person Account that matches the member. Custom fields hold the points balance, wallet credit and membership status, and completed visits and referrals appear in the record's activity history. Field names follow your org's conventions.

Can patient data go to any Salesforce product?

Only to services your Salesforce BAA covers. Salesforce publishes the list of covered services on its Business Associate Addendum page, and we map every field to one of them before the build starts.

What does the scoping call cover?

Your edition and API access, the integration user, whether members live as Contacts or Person Accounts, which custom fields to create, and which services your Salesforce BAA covers. The build timeline is agreed on the same call.

Support

Our team builds and supports this connection.

Patient data

Loyalty records identify your patients, so they go only into Salesforce services that your organization's Salesforce BAA covers. Velarya signs its own BAA with your practice. We confirm Salesforce's terms for patient data on the scoping call.

See how we protect patient data.

Requirements

On our side: the Connected plan.

About Salesforce

Salesforce, Inc. offers CRM products for sales, service and healthcare teams, including Sales Cloud, Service Cloud and Health Cloud, on the Salesforce platform.

Trademarks

Salesforce is a trademark of Salesforce, Inc. Velarya is independent of Salesforce, Inc. and is not affiliated with, sponsored by or endorsed by Salesforce, Inc.

Sales Cloud, Service Cloud and Health Cloud are trademarks of Salesforce, Inc.

Want the Salesforce connection for your practice?

Book a call. We scope the Salesforce connection against Salesforce's published API and agree the timeline with your team.

Request this integration