A loyalty app your clients keep on their phone

Velarya gives your business an app your clients carry. They open it to see their points and wallet credit, show a QR code at check-in, share their referral code and book a visit, on iPhone and Android. It does the job of a paper punch card or stamp card, and your team runs the program from the dashboard on the web.

What clients do in the loyalty app

Clients see or do	What the app does
Check their points balance	Shows points earned on spending, check-ins, referrals and birthday gifts, with an activity log of every earn and redemption
Spend wallet credit	Turns points into wallet credit, which sits in one balance with membership credit and other credit, and is spent at checkout
Check in with a QR code	Shows a personal QR code that staff scan at the front desk to check the client in and award points
Share a referral code	Gives each client a personal code and a share button that sends it by text or any messaging app
Book a visit	Lets clients pick a service, a provider and a time, or buy treatments and book with you when booking is switched off
Join a membership	Shows the plans on offer, then the member’s credits, perks and member prices once they join
Follow challenges and vouchers	Lists the check-in and referral challenges that are running, and the vouchers a client has earned
Get reminders	Sends push notifications for visits and program updates

Your team controls the rules from the dashboard. The program behind the app, with its earn rules and settings, is on the loyalty program software page, and the wider guide to program types is on customer loyalty programs.

Replace the paper punch card with a digital loyalty card

A paper stamp card is easy to start and hard to keep running. It gets lost in a wallet, it can be copied, and it tells you nothing about the customer. The same idea works better in an app clients already carry.

Compared on	Paper punch or stamp card	Velarya app
Where it lives	In a wallet, if the client kept it	On the phone’s home screen
How a visit is recorded	A stamp or a punch	Staff scan the client’s QR code
What a visit earns	One stamp	Points, which turn into wallet credit
Who can see the balance	Whoever holds the card	The client in the app, and your team in the dashboard
If the card is lost	The stamps are gone	Nothing is lost, because the balance sits on the client’s account
What you learn	Nothing	Visits, points and purchases on the client’s profile

A digital punch card counts visits and little else. In Velarya the check-in is the punch: with check-in points switched on, a scan records the visit and awards the points you set, with limits on how often a client can earn them. Points turn into wallet credit, so the visit count becomes a balance clients can spend, not a row of stamps.

A points rewards app where points turn into credit

In Velarya’s app the points are worth money. Clients earn points on what they spend on services at the rate you set per dollar, and members can earn at a higher rate. They can also earn for checking in, referring a friend and their birthday, depending on which of those you switch on.

To redeem, a client turns points into wallet credit in the app, at one fixed rate across your program. The credit pays for treatments and memberships at checkout. Every earn and redemption is written to a ledger, so a balance is never a mystery at the front desk.

The rewards app your clients carry

Clients download the Velarya app from the App Store or Google Play and open your business inside it. It restyles itself in your colors, so it looks like yours.

If you want your own name on the phone, your own app is listed in the stores under your business’s name and opens straight into your business. It comes with the Branded and Connected plans, and both apps do the same things. The branded app page explains the difference.

A small business loyalty app with nothing to build

A small business does not need a developer or an app store account to offer clients an app. The Velarya app comes with every plan, in your colors. Your team runs the program from the dashboard on the web, with nothing to install, and clients download the app and find your business inside it.

You set the earn rate, switch on the check-ins, referrals and birthday gifts you want, and the app shows clients what they have. If you already have a scheduler you like, switch Velarya booking off and the app works beside it. The booking side is on the online booking page.

Referrals and memberships in the same app

An app works best when it gives clients more than one reason to open it. The same app holds the referral code clients share with friends, with a reward for both people, and the membership plans clients join for their own prices and perks. The details are on referral program software and membership software.

Velarya signs a Business Associate Agreement with every practice, on every plan. To see the app with your own menu in it, book a demo, or see what each plan includes on the pricing page.